In order to head everyone off at the pass, Comcast has released a document for Frequently Asked Questions (FAQs) in order to anticipate what people will want to know about the sale of &Tand what that means to current customers of AP&T, myself included. What this quick document turnaround tells me is that while there was the appearance of going through the motions with the public meeting the other night (I know that one commenter was hopeful that this was still the first step in a long process), it was pretty much fait accompli that the sale was going through.
While the FAQ has a lot of standard marketing information about their EXCITING NEW FEATURES!!! There is some information that should prove useful to AP&T cable and internet customers.
For those of you with alamedanet.net addresses may be wondering what will happen to your address, well according to the FAQ:
…you’ll be able to continue to use your current “alamedanet.net” email address until May 31, 2010…
So you have until 2010 to either “migrate” your account to a comcast address (as they suggest) in order to take advantage of their features. Although you could just get a web based email account like gmail (google mail) or yahoo and not worry about it. They are allowing AP&T customers to have a comcast account simultaneously with the alamedanet address — the better to make the eventual transfer — but they make very clear that after that 2010 cut off date no more alamedanet email.
Here is how the transition is supposed to work though, they are anticipating that the switchover will take about 90 days (3 months), I’m paraphrasing and editorizaling here:
- You will received a written formal notice of the sale to Comcast.
- Comcast will begin to send you lots of information about why you are so lucky to now be a Comcast customer.
- “One of the letters you can expect to receive from Comcast will be focused on providing a side-by-side comparison of your particular “old” package to your new Comcast package, including pricing information, a channel line-up comparison, an overview of Comcast product features and benefits and a list of frequently asked questions (FAQs). “ Which of course translates into: this will be our opportunity to sell you an upgraded package which we will give to you for low introductory rates but then if you read the fine print it will be limited to a certain amount of time.
- You’ll receive a letter from Comcast 14 to 16 days before the actual conversion date letting you know when your household will be moved to the Comcast network.
Also, make sure that you continue to pay your AP&T account because until the conversion you are still paying directly to AP&T. Comcast has set up an “Alameda hotline” to answer any questions you may have 510-567-9350.
I just want to know if my old CableCards from AP&T will work in my Tivo and whether, as asked by Alameda NayTiff, can we go back to calling AP&T the Bureau of Electricity?